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Customer Reviews
FLEUR DE LIS FLORIST
Local Baltimore, MD florist
Average Customer Rating: 4.7 of 5 stars. (58 reviews)
Date: Mar 07, 2023
Name: Gail R

State/Province:FL

Stunning as usual!
Date: Feb 15, 2023
Name: JAY R

State/Province:MD

Very Happy!
Date: May 10, 2022
Name: Lisa F

State/Province:MD

They are lovely
Date: May 08, 2022
Name: Greg M

State/Province:MD

Always been highest quality flowers and great customer service. The only florist I buy from even though they are 1.5 hours away.
Date: May 03, 2022
Name: Jennifer I

State/Province:OR

Order arrived on time however, my sister sent me a picture to thank me and it was about half the size that it should’ve been. The image on the site and what she got were very disappointing and I was a bit embarrassed.
Lana Brown 's Reply:
Date: May 03, 2022, 9:27 am

The picture shown on the website is at the $120.00 value. You placed the order at $105.00, I made an executive decision and used a size larger vase than the recipe called for, and I used the recipe for a $120.00 arrangement value and even added some more because of the vase size was larger. Sorry again that your perception of the size of the arrangement was different than it actually is.
Date: May 01, 2022
Name: Elizabeth W

State/Province:MA

The flower arrangement arrived on time. The flowers were beautiful, exactly as pictured on your website.
Date: Feb 28, 2022
Name: William T

State/Province:MD

The flowers (arrangement) were amazing, lot of great options and the looked even better in person. Only slight problem was that they were (correctly) delivered to a workplace, but at the very very end of a usual workday (~455 pm), they almost missed the recipient.
Date: Jan 11, 2022
Name: Asha H

State/Province:MD

you left out my card :(
Asha's Reply:
Date: Jan 13, 2022, 3:25 pm

Thanks so much Lana. I appreciate that!
Date: May 25, 2021
Name: KERI T

State/Province:CA

The recipient responded to the arrangement delivered as “ absolutely amaziing!”. Mission accomplished. Thank you for making the experience fun!
Georgia's Reply:
Date: May 25, 2021, 4:57 pm

We are so pleased that you had a great experience and that she loved the flowers. :) Thank you for your order.
Date: Apr 17, 2021
Name: Ina H

State/Province:MD

I sent these flowers to my mom for Easter and she was thrilled with them. My only complaint is I asked that the balloon I ordered be an Easter themed balloon and it was not.
Georgia's Reply:
Date: Apr 29, 2021, 4:40 pm

Thank you for the review! We are glad that she was happy with the flowers. Unfortunately, we do not carry an Easter-themed balloon but we sent a balloon we had that was as similar or close as possible. We are allowed substitutions if we do not carry the item.
Date: Mar 19, 2021
Name: Mary Ellen K

State/Province:MD

Fantastic arrangement for a super special and very last minute surprise. Flowers were fresh & lush and the colors were spot on to my request.
Date: Feb 25, 2021
Name: matthew b

State/Province:MD

flowers looked great and lasted a while!
Date: Feb 16, 2021
Name: Caleb P

State/Province:MD

The flower arrangement was absolutely gorgeous. One of the best I’ve ever seen and my dad has been giving flowers to my mom from some of the best stores in NYC all my life. You guys are sitting at the top of florists in Maryland and beyond.
georgia's Reply:
Date: Feb 16, 2021, 9:26 am

Thank you so much! We try to create arrangements that are unique and top quality. We appreciate that you took the time to write an excellent review. It warms our hearts to know that all of our hard work has paid off.
Date: Jan 23, 2021
Name: Elizabeth F

State/Province:MD

Received a bouquet in a vase as gift and it was absolutely beautiful. Well packaged and with a lovely card.
Lana Brown's Reply:
Date: Jan 24, 2021, 7:44 am

Thank you so much, Elizabeth for your wonderful review!! We're glad you loved our flowers.
Date: Oct 02, 2020
Name: Barbara C

State/Province:MD

Ordering online was easy and without problems. Without hesitation, would order again.
Georgia's Reply:
Date: Oct 02, 2020, 11:14 am

We are so pleased that you had a pleasant and easy process ordering flowers with us! We hope to make something gorgeous for you sometime soon!
Date: Jul 07, 2020
Name: Monica R

State/Province:MD

Always excellent customer service.
Date: May 25, 2020
Name: MARGARET R

State/Province:MD

Thank you for the beautiful flowers!! They arrived on time, were fresh, and lasted at least 10 days. Thank you!!
The FDL Team & Lana Brown's Reply:
Date: Jun 13, 2020, 10:14 am

Thank you, Maggie! We are glad that your flowers were prompt and lasted for a long time. We hope to work with you again in the future!
Date: Mar 23, 2020
Name: Furever Fur Always R

State/Province:MD

Every floral arrangement is a unique creation! Lana & her team always make sure to put in so much thought & detail into every order. You'll be glad you reached out if it's just for an arrangement for your living room or multiple ones to fill a wedding venue!
Lana Brown's Reply:
Date: Mar 29, 2020, 9:45 am

Thank you so much for your kind words! It was a pleasure working with you at the event. Thank you for the opportunity!
Date: Feb 24, 2020
Name: Anissa C

State/Province:MD

Lovely flowers and great follow up from Steve. Thanks so much!
The FDL Team & Lana Brown's Reply:
Date: Jun 13, 2020, 10:19 am

Wonderful to hear about your great experience! Thank you for taking the time to tell us about it!
Date: Jul 27, 2019
Name: Betty C

State/Province:MD

My friend was delighted to receive your cheerful flowers in her hospital room. Thank you!
Georgia's Reply:
Date: Jul 29, 2019, 11:02 am

Thank you for taking the time to leave a review!
Date: Aug 13, 2018
Name: Michael C

State/Province:MD

Flowers arrived on time and were well received. Perfect experience!
georgia's Reply:
Date: Aug 13, 2018, 8:25 am

Thank you so much! We appreciate your business.
Date: Jul 28, 2018
Name: Nancy V

State/Province:MD

Beautiful arrangement - truly a live work of art! My mother was thrilled to receive this on her 91st birthday.
Georgia's Reply:
Date: Jul 28, 2018, 9:49 am

We truly appreciate you saying this! We are glad that we made your mother happy on her special day!
Date: Jul 17, 2018
Name: Joan N V

State/Province:MD

I have never sent nor received a floral arrangement from you that hasn't gotten rave reviews from the lucky person receiving one. And that includes me. You are my florist of choice and I recommend you to everyone I know. Thanks again, JN Vorobey
georgia's Reply:
Date: Jul 23, 2018, 8:28 am

Thank you so much for continuing to order flowers from us and we appreciate your amazing review!
Date: Jun 04, 2018
Name: Christine B

State/Province:PA

The arrangement was simply beautiful!
Lana Brown's Reply:
Date: Jun 07, 2018, 2:55 pm

Thank you so much, Christine, for the review! Looking forward to the next time:)
Date: May 29, 2018
Name: Damian K

State/Province:MD

Always great looking flowers!!
Georgia's Reply:
Date: May 29, 2018, 8:59 am

Thank you for taking the time to give us a review! We are pleased to know you are satisfied!
Date: May 15, 2018
Name: Jaqueline N

State/Province:MD

excellent service and product
Lana Brown's Reply:
Date: May 17, 2018, 8:33 am

Thank you so much, Jaqueline!
Date: May 09, 2018
Name: Genevieve H

State/Province:MD

The flowers were beautiful!
Georgia's Reply:
Date: May 09, 2018, 10:57 am

Thank you so much for your feedback! We appreciate your business!
Date: Mar 14, 2018
Name: Fay C

State/Province:MD

Beautiful as always, very fresh plants. Courteous driver!
Georgia's Reply:
Date: Mar 14, 2018, 11:55 am

Thank you for your kind feedback!
Date: Feb 13, 2018
Name: Brett H

State/Province:OR

The on-line site was easy to navigate. I must say, the floral arrangement was spectacular. It was a wonderful surprise and left an unforgettable impression on our unsuspecting recipient. Thank you!!
Georgia's Reply:
Date: Feb 13, 2018, 9:59 am

We appreciate your positive feedback! Thank you for choosing us as your florist :)
Date: Jan 25, 2018
Name: Darrell R

State/Province:VA

ordered online. flowers were beautiful. customer service tremendous, realizing that my requested delivery date was probably too early and alerting me to the situation and making changes to accommodate.
Georgia's Reply:
Date: Jan 25, 2018, 1:05 pm

Thank you so much for your feedback! We appreciate your business and we are so happy that you were pleased with our service!
Date: Nov 02, 2017
Name: K A

State/Province:NY

Great customer service! However, I was disappointed with the flowers. There were not enough flowers, and the arrangement looked nothing like the picture.
Lana Brown's Reply:
Date: Nov 07, 2017, 2:48 pm

We appreciate your business, & we'll take note that for the next time we will explain the content in the arrangement that way there is no confusion.
Date: Oct 19, 2017
Name: Sam B

State/Province:AK

Bouquet ordered remotely to be delivered to a downtown hotel. Delivery was perfect and the wife was delighted by the flowers. Good job!
Lana Brown's Reply:
Date: Oct 21, 2017, 11:32 am

Thank you, Sam! We are happy your wife was pleased with the flowers.
Date: Oct 01, 2017
Name: Jacqueline N

State/Province:MD

flowers were beautiful and delivered on time. perfect and met expectations
Lana Brown's Reply:
Date: Oct 02, 2017, 2:40 pm

Thank you, Jacqueline, for your kind words! Sincerely, Lana
Date: Aug 28, 2017
Name: Larry F

State/Province:MD

Thank you for assuring the delivery got to the person and keeping in contact with me. Great job!
Lana Brown's Reply:
Date: Aug 28, 2017, 7:58 am

You are welcome, Larry! Thank you for your business! FDL Team
Date: Jun 08, 2017
Name: Debra M

State/Province:MD

Great customer service! I didn't get to see the flowers I ordered but if it is anything like the customer service and care I received I can only imagine the flowers had to be stunning! I'll definitely use Fleur de Lis Florist again!
Date: Jun 08, 2017
Name: Theresa C

State/Province:MD

As I have left previous messages regarding your service, it was horrible. The basket got here late and would have not gotten there had I not called to see why it had not been delivered. The basket that I paid over $80 for was worth about $12 and the snacks were horrible. The entire basket was put in the trash the next day. I will NEVER use your service again.
Lana Brown's Reply:
Date: Jun 08, 2017, 4:07 pm

Dear Theresa, I did reply to your complaint as soon as I received your email. We were short handed that day and we had your order on the truck I just had to contact my driver to tell him to drop off your basket first. Typically people write on the special instructions if there is a time constraint, but I apologize about that.
Lana 's Reply:
Date: Jun 08, 2017, 4:07 pm

In the content of the basket, we filled it according to the recipe that was provided for us, it is a Junk Food Basket. You're order was $60.00 and with a $15.00 delivery fee. Everything in that basket was according to the recipe, which I sent to you in the email. I don't know how else I can fill the order if I have a recipe to go by. I am obligated to fill the recipe. I can assure you your basket was filled to the value you paid for, but it is certainly not the same amount as you would get in Costco or a grocery store.
Lana's Reply:
Date: Jun 08, 2017, 4:08 pm

I am sorry to know that you will never order from us again, but I respect your decision. Best regards, Lana Brown
Date: May 24, 2017
Name: Mary Anne V

State/Province:IL

Took a chance ordering flowers on line from a different state for someone who lives in Maryland. You exceeded expectations! Thank you to your delivery person who was afraid to leave it on the porch, (which neighbor ended up holding for recipient after all) to the person that called with that concern, to the beautiful arrangement that eventually got to my niece. She was so excited to receive such a beautiful surprise. Job well done! Do not hesitate to have Fleur De Lis Florist take care of your next flower order, you won't be disappointed!
Lana Brown's Reply:
Date: May 25, 2017, 9:48 am

That was such a lovely review to see! Thank you for taking the time to write such an amazing review about us. We appreciate you!
Date: May 22, 2017
Name: Fay C

State/Province:MD

Beautiful plants - very nice delivery man!
Lana Brown's Reply:
Date: May 24, 2017, 5:34 pm

Hi Fay, Thank you so much for your comment! We truly appreciated your feedback especially our driver:)
Date: May 16, 2017
Name: Marva S

State/Province:MD

Exceeded expectations
Lana's Reply:
Date: May 16, 2017, 10:53 am

Thank you so much, we appreciate your business and we hope to hear from you soon! We love to hear all this great feedback!
Date: May 13, 2017
Name: George C

State/Province:MD

Great. Flowers looked beautiful, and were delivered on time
Lana Brown's Reply:
Date: May 14, 2017, 3:35 pm

Thank you so much for the comment. We are very happy you were pleased with our work!
Date: May 09, 2017
Name: Mary G

State/Province:MD

Recipient loved the arrangement. Whenever the need arises you will be the florist we will call.
Lana Brown's Reply:
Date: May 09, 2017, 8:54 am

Thank you so much for the review! We really appetite your feed back:) Looking forward to provide flowers for you when ever you will need them:) FDL Team
Date: May 01, 2017
Name: Cynthia S

State/Province:MD

The flowers are breathtaking! So beautiful and full of color. Love them so much I'm going to try to duplicate the look in my garden.
Lana Brown's Reply:
Date: May 01, 2017, 8:20 am

Thank you so mach Cynthia for your review! It is very nice to know you were pleased with our work! Thank you from all of us at FDL!
Date: Apr 10, 2017
Name: Sean C

State/Province:MD

Flowers had to be removed and put into a vase to keep them from dying....just one day after delivery. They were in styrofoam.
Lana Brown's Reply:
Date: Apr 10, 2017, 10:21 am

Hi Sean, I checked your order, that arrangement was sent in a 5 x 5 glass cube in water. I don't work with styrofoam with fresh flowers. There is Oasis foam that holds water and we do baskets with oasis since that is the only way florist can design in the basket.
Lana Brown's Reply:
Date: Apr 10, 2017, 11:48 am

Hi Suen, I found another order you place with us. When you picked this arrangement on the website it came with the recipe attached to your order we must follow. We make baskets for orders only when our costumers are asking for if, practically all our arrangements are done in vases. It's Finally Spring! Product Recipe: 6" Twiggy Vine basket with handle and liner wet floral foam foliage: galax, ivy 4 red tulips 3 stems blue hyacinth 5 yellow daffodils ('Buttercup') 3 stems hot pink heather 2 stems yellow solidago bird's nest with 3 small bird eggs
Lana Brown's Reply:
Date: Apr 10, 2017, 11:52 am

Sorry you had a bad experience with the order! You always can call us to the shop if you have a problem, we will do our best to fix it.
Date: Feb 23, 2017
Name: Hasani C

State/Province:MD

Incredible bouquet my girlfriend absolutely loved it.
Lana Brown's Reply:
Date: Feb 23, 2017, 9:10 am

Thank you so much Hasani for your comment! We are pleased to know your girlfriend loved our flowers:)
Date: Jan 16, 2017
Name: Kit O

State/Province:NV

My order was placed on-line and delivered very promptly to a family member hospitalized. It was absolutely gorgeous! I will order from here again.
Lana Brown's Reply:
Date: Jan 17, 2017, 9:14 am

Thank you so much for your comment about our service! We are delighted that you were pleased with your order!
Date: Jan 06, 2017
Name: Mittie T

State/Province:MD

Beautiful fresh flower arrangement!
Lana Brown's Reply:
Date: Jan 06, 2017, 8:15 am

Thank you so much Mittie for your comment! It was good to know you were happy with your flowers:)
Date: Sep 23, 2016
Name: Shannon T

State/Province:VA

Great! Beautiful flowers! Thank you!
Lana Brown's Reply:
Date: Sep 23, 2016, 9:21 am

We are so happy that you were pleased with our flowers! Thank you:)
Date: May 26, 2016
Name: Fay C

State/Province:MD

Plants are just beautiful. Only drawback - one was small when I ordered a large so hoping for a credit on next month's purchase!
Date: May 24, 2016
Name: Jasper H

State/Province:CA

Out Mother loved her flowers! Flowers were gorgeous fresh and on time delivery!
Lana Brown's Reply:
Date: May 24, 2016, 12:05 pm

Thank you Jasper for your comment! So glad to know your mom liked our flowers:)
Date: May 11, 2016
Name: Jennifer H

State/Province:MD

Lovely arrangement of very fresh flowers. Wonderful!
Lana Brown's Reply:
Date: May 11, 2016, 7:55 am

Thank you so much for your comment! We are very happy you were pleased with our service:)
Date: Mar 09, 2016
Name: Cy W

State/Province:MD

Excellent job! I had questions about delivery and they were quick to investigate and answer!
Date: Feb 16, 2016
Name: Eric L

State/Province:MD

Flowers looked beautiful and professional. Delivered on time and in the morning. Will definitely buy again!
Lana Brown's Reply:
Date: Feb 16, 2016, 2:36 pm

Eric, thank you for your feed back! We are happy you were pleased with our flowers and service:) Fleur de Lis Florist
Date: Dec 11, 2015
Name: Emily B

State/Province:MD

Flowers were noticeably dying when I got it. The roses were starting to turn black on the edges.
lisa's Reply:
Date: Dec 11, 2015, 9:07 am

Emily, I sincerely apologize for this. The arrangement was made with flowers fresh from the wholesaler so I am shocked they they were dying. I wish you would have called us and given us a chance to fix the problem, we need feedback in order to keep customers happy.
Lana Brown's Reply:
Date: Dec 11, 2015, 12:51 pm

Dear Emily, I am the owner of the shop. I am so sorry that you weren't satisfied with your flowers, but I want to assure you that the roses were very fresh and they will last you a week or more. Lilies were still tight and carnations were fresh as well. All the flowers you received in the arrangement were perchased from our wholesale supplier on Monday. I am more than happy to remake the arrangement and exchenge it. Please call me at the shop, I am here today till 6 PM. Sincerely, Lana Brown
Date: Dec 03, 2015
Name: SCOTT K

State/Province:MD

Flowers look great and were delivered promptly! We are happy repeat customers and we'll be back again.
Lana Brown's Reply:
Date: Dec 03, 2015, 12:52 pm

Thank you so much for your comment!
Date: Nov 19, 2015
Name: Susan K

State/Province:MD

The husband of a cherished colleague recently passed. When I phoned Fleur De Lis in Baltimore, my order was taken with kindness and understanding. When I told the woman how much I had to spend, she made several suggestions as to what is currently available, explained delivery charges, etc. I have purchased many times from Fleur De Lis and it has always been a positive experience. Time after time, the flowers and plants have been fresh and of the highest quality. I recommend them for all your floral needs.
Date: Sep 27, 2015
Name: Gretchen T

State/Province:MD

The arrangement was an exact match to the photo on the web site! Your blooms always last so much longer than supermarket flowers. Everything was perfect.
Date: Jul 29, 2015
Name: Pamela K

State/Province:MD

I really like your arrangements. I also appreciate that you contacted me to confirm delivery.
Lana Brown's Reply:
Date: Jul 30, 2015, 11:33 am

Thank you so much for your comment! We truly appreciate your feed back. Sincerely, Everybody at Fleur De Lis Florist.
Date: Feb 04, 2015
Name: Andrea B

State/Province:MD

I received the most incredible arrangement from Fleur De Lis today. Would highly recommend this little family owned boutique style florist.