226 N Liberty St Baltimore, MD 21201  Local: (410) 727-3184 Tollfree: (800) 731-4232
Customer Reviews
FLEUR DE LIS FLORIST
Local Baltimore, MD florist
Average Customer Rating: 4.6 of 5 stars. (28 reviews)
Date: Oct 19, 2017
Name:

State/Province: AK

Bouquet ordered remotely to be delivered to a downtown hotel. Delivery was perfect and the wife was delighted by the flowers. Good job!
Lana Brown's Reply:
Date: Oct 21, 2017, 11:32 am

Thank you, Sam! We are happy your wife was pleased with the flowers.
Date: Oct 01, 2017
Name:

State/Province: MD

flowers were beautiful and delivered on time. perfect and met expectations
Lana Brown's Reply:
Date: Oct 02, 2017, 2:40 pm

Thank you, Jacqueline, for your kind words! Sincerely, Lana
Date: Aug 28, 2017
Name:

State/Province: MD

Thank you for assuring the delivery got to the person and keeping in contact with me. Great job!
Lana Brown's Reply:
Date: Aug 28, 2017, 7:58 am

You are welcome, Larry! Thank you for your business! FDL Team
Date: Jun 08, 2017
Name:

State/Province: MD

Great customer service! I didn't get to see the flowers I ordered but if it is anything like the customer service and care I received I can only imagine the flowers had to be stunning! I'll definitely use Fleur de Lis Florist again!
Date: Jun 08, 2017
Name:

State/Province: MD

As I have left previous messages regarding your service, it was horrible. The basket got here late and would have not gotten there had I not called to see why it had not been delivered. The basket that I paid over $80 for was worth about $12 and the snacks were horrible. The entire basket was put in the trash the next day. I will NEVER use your service again.
Lana Brown's Reply:
Date: Jun 08, 2017, 4:07 pm

Dear Theresa, I did reply to your complaint as soon as I received your email. We were short handed that day and we had your order on the truck I just had to contact my driver to tell him to drop off your basket first. Typically people write on the special instructions if there is a time constraint, but I apologize about that.
Lana 's Reply:
Date: Jun 08, 2017, 4:07 pm

In the content of the basket, we filled it according to the recipe that was provided for us, it is a Junk Food Basket. You're order was $60.00 and with a $15.00 delivery fee. Everything in that basket was according to the recipe, which I sent to you in the email. I don't know how else I can fill the order if I have a recipe to go by. I am obligated to fill the recipe. I can assure you your basket was filled to the value you paid for, but it is certainly not the same amount as you would get in Costco or a grocery store.
Lana's Reply:
Date: Jun 08, 2017, 4:08 pm

I am sorry to know that you will never order from us again, but I respect your decision. Best regards, Lana Brown
Date: May 24, 2017
Name:

State/Province: IL

Took a chance ordering flowers on line from a different state for someone who lives in Maryland. You exceeded expectations! Thank you to your delivery person who was afraid to leave it on the porch, (which neighbor ended up holding for recipient after all) to the person that called with that concern, to the beautiful arrangement that eventually got to my niece. She was so excited to receive such a beautiful surprise. Job well done! Do not hesitate to have Fleur De Lis Florist take care of your next flower order, you won't be disappointed!
Lana Brown's Reply:
Date: May 25, 2017, 9:48 am

That was such a lovely review to see! Thank you for taking the time to write such an amazing review about us. We appreciate you!
Date: May 22, 2017
Name:

State/Province: MD

Beautiful plants - very nice delivery man!
Lana Brown's Reply:
Date: May 24, 2017, 5:34 pm

Hi Fay, Thank you so much for your comment! We truly appreciated your feedback especially our driver:)
Date: May 16, 2017
Name:

State/Province: MD

Exceeded expectations
Lana's Reply:
Date: May 16, 2017, 10:53 am

Thank you so much, we appreciate your business and we hope to hear from you soon! We love to hear all this great feedback!
Date: May 13, 2017
Name:

State/Province: MD

Great. Flowers looked beautiful, and were delivered on time
Lana Brown's Reply:
Date: May 14, 2017, 3:35 pm

Thank you so much for the comment. We are very happy you were pleased with our work!
Date: May 09, 2017
Name:

State/Province: MD

Recipient loved the arrangement. Whenever the need arises you will be the florist we will call.
Lana Brown's Reply:
Date: May 09, 2017, 8:54 am

Thank you so much for the review! We really appetite your feed back:) Looking forward to provide flowers for you when ever you will need them:) FDL Team
Date: May 01, 2017
Name:

State/Province: MD

The flowers are breathtaking! So beautiful and full of color. Love them so much I'm going to try to duplicate the look in my garden.
Lana Brown's Reply:
Date: May 01, 2017, 8:20 am

Thank you so mach Cynthia for your review! It is very nice to know you were pleased with our work! Thank you from all of us at FDL!
Date: Apr 10, 2017
Name:

State/Province: MD

Flowers had to be removed and put into a vase to keep them from dying....just one day after delivery. They were in styrofoam.
Lana Brown's Reply:
Date: Apr 10, 2017, 10:21 am

Hi Sean, I checked your order, that arrangement was sent in a 5 x 5 glass cube in water. I don't work with styrofoam with fresh flowers. There is Oasis foam that holds water and we do baskets with oasis since that is the only way florist can design in the basket.
Lana Brown's Reply:
Date: Apr 10, 2017, 11:48 am

Hi Suen, I found another order you place with us. When you picked this arrangement on the website it came with the recipe attached to your order we must follow. We make baskets for orders only when our costumers are asking for if, practically all our arrangements are done in vases. It's Finally Spring! Product Recipe: 6" Twiggy Vine basket with handle and liner wet floral foam foliage: galax, ivy 4 red tulips 3 stems blue hyacinth 5 yellow daffodils ('Buttercup') 3 stems hot pink heather 2 stems yellow solidago bird's nest with 3 small bird eggs
Lana Brown's Reply:
Date: Apr 10, 2017, 11:52 am

Sorry you had a bad experience with the order! You always can call us to the shop if you have a problem, we will do our best to fix it.
Date: Feb 23, 2017
Name:

State/Province: MD

Incredible bouquet my girlfriend absolutely loved it.
Lana Brown's Reply:
Date: Feb 23, 2017, 9:10 am

Thank you so much Hasani for your comment! We are pleased to know your girlfriend loved our flowers:)
Date: Jan 16, 2017
Name:

State/Province: NV

My order was placed on-line and delivered very promptly to a family member hospitalized. It was absolutely gorgeous! I will order from here again.
Lana Brown's Reply:
Date: Jan 17, 2017, 9:14 am

Thank you so much for your comment about our service! We are delighted that you were pleased with your order!
Date: Jan 06, 2017
Name:

State/Province: MD

Beautiful fresh flower arrangement!
Lana Brown's Reply:
Date: Jan 06, 2017, 8:15 am

Thank you so much Mittie for your comment! It was good to know you were happy with your flowers:)
Date: Sep 23, 2016
Name:

State/Province: VA

Great! Beautiful flowers! Thank you!
Lana Brown's Reply:
Date: Sep 23, 2016, 9:21 am

We are so happy that you were pleased with our flowers! Thank you:)
Date: May 26, 2016
Name:

State/Province: MD

Plants are just beautiful. Only drawback - one was small when I ordered a large so hoping for a credit on next month's purchase!
Date: May 24, 2016
Name:

State/Province: CA

Out Mother loved her flowers! Flowers were gorgeous fresh and on time delivery!
Lana Brown's Reply:
Date: May 24, 2016, 12:05 pm

Thank you Jasper for your comment! So glad to know your mom liked our flowers:)
Date: May 11, 2016
Name:

State/Province: MD

Lovely arrangement of very fresh flowers. Wonderful!
Lana Brown's Reply:
Date: May 11, 2016, 7:55 am

Thank you so much for your comment! We are very happy you were pleased with our service:)
Date: Mar 09, 2016
Name:

State/Province: MD

Excellent job! I had questions about delivery and they were quick to investigate and answer!
Date: Feb 16, 2016
Name:

State/Province: MD

Flowers looked beautiful and professional. Delivered on time and in the morning. Will definitely buy again!
Lana Brown's Reply:
Date: Feb 16, 2016, 2:36 pm

Eric, thank you for your feed back! We are happy you were pleased with our flowers and service:) Fleur de Lis Florist
Date: Dec 11, 2015
Name:

State/Province: MD

Flowers were noticeably dying when I got it. The roses were starting to turn black on the edges.
lisa's Reply:
Date: Dec 11, 2015, 9:07 am

Emily, I sincerely apologize for this. The arrangement was made with flowers fresh from the wholesaler so I am shocked they they were dying. I wish you would have called us and given us a chance to fix the problem, we need feedback in order to keep customers happy.
Lana Brown's Reply:
Date: Dec 11, 2015, 12:51 pm

Dear Emily, I am the owner of the shop. I am so sorry that you weren't satisfied with your flowers, but I want to assure you that the roses were very fresh and they will last you a week or more. Lilies were still tight and carnations were fresh as well. All the flowers you received in the arrangement were perchased from our wholesale supplier on Monday. I am more than happy to remake the arrangement and exchenge it. Please call me at the shop, I am here today till 6 PM. Sincerely, Lana Brown
Date: Dec 03, 2015
Name:

State/Province: MD

Flowers look great and were delivered promptly! We are happy repeat customers and we'll be back again.
Lana Brown's Reply:
Date: Dec 03, 2015, 12:52 pm

Thank you so much for your comment!
Date: Nov 19, 2015
Name:

State/Province: MD

The husband of a cherished colleague recently passed. When I phoned Fleur De Lis in Baltimore, my order was taken with kindness and understanding. When I told the woman how much I had to spend, she made several suggestions as to what is currently available, explained delivery charges, etc. I have purchased many times from Fleur De Lis and it has always been a positive experience. Time after time, the flowers and plants have been fresh and of the highest quality. I recommend them for all your floral needs.
Date: Sep 27, 2015
Name:

State/Province: MD

The arrangement was an exact match to the photo on the web site! Your blooms always last so much longer than supermarket flowers. Everything was perfect.
Date: Jul 29, 2015
Name:

State/Province: MD

I really like your arrangements. I also appreciate that you contacted me to confirm delivery.
Lana Brown's Reply:
Date: Jul 30, 2015, 11:33 am

Thank you so much for your comment! We truly appreciate your feed back. Sincerely, Everybody at Fleur De Lis Florist.
Date: Feb 04, 2015
Name:

State/Province: MD

I received the most incredible arrangement from Fleur De Lis today. Would highly recommend this little family owned boutique style florist.
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